Before reporting a problem
- Confirm the Windows host is running and shows PortalDrop beta.33.
- State whether the other device is Windows or Android.
- State whether both devices are on the same trusted Wi-Fi or using Tailscale remotely.
- Use a fictional filename to reproduce the issue whenever possible.
- Do not publish pairing links, QR codes, private IP addresses, hostnames, or real filenames.
If the other device cannot connect
On the same Wi-Fi, try the Local network address shown by the Windows host. Away from that Wi-Fi, confirm both devices are connected to the same private Tailscale network and use the Tailscale HTTPS address. The Windows host must remain on and reachable in both cases.
If a file is missing
Check the selected destination, expiry time, and whether delete-after-download was enabled. Refresh the correct Inbox before repeating the transfer.
Contact support
Email kreadivworx@proton.me with your app version, device types and a short description. Include an order number for purchase or refund questions. Never send access keys, pairing links or private files. Support is handled by a small independent team; instant replies are not guaranteed.
Installing on Huawei
Install the signed APK from your purchase download, then choose Enter Portal Link. No Google Play account is required. Keep both devices on the same trusted network and use the Windows host's Local network pairing link.