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PortalDrop support · beta.29

Describe the route.
Hide the secret.

Useful reports identify the two device types and connection route without exposing pairing links or private network details.

Before reporting a problem

  1. Confirm the Windows host is running and shows PortalDrop beta.29.
  2. State whether the other device is Windows or Android.
  3. State whether both devices are on the same trusted Wi-Fi or using Tailscale remotely.
  4. Use a fictional filename to reproduce the issue whenever possible.
  5. Do not publish pairing links, QR codes, private IP addresses, hostnames, or real filenames.

If the other device cannot connect

On the same Wi-Fi, try the Local network address shown by the Windows host. Away from that Wi-Fi, confirm both devices are connected to the same private Tailscale network and use the Tailscale HTTPS address. The Windows host must remain on and reachable in both cases.

If a file is missing

Check the selected destination, expiry time, and whether delete-after-download was enabled. Refresh the correct Inbox before repeating the transfer.

Current public route

Private-beta updates and public questions currently live at @skillissue_md on X ↗. A dedicated customer-support inbox and response expectation will be published before a public release.

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